To Our Valued Clients,
Your appointments are very important to all members of our team at Shine The Salon. Like many service providers, our salon calls and/or emails to confirm your appointment. Time allocated for an appointment is reserved especially for you. If you cannot make an appointment as scheduled, please notify the salon.
We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. We also understand that illness and emergencies occur, and we do accommodate for those rare instances. All of our policies are designed to benefit our clients and to help us ensure excellent service for our established and future clientele.
CANCELLATION POLICY FOR OUR VALUED GUESTS
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need.
- Notification given at least 24 hours prior to your appointment will incur no charges.
- Notification given less than 24 hours prior to appointment time will be subject to a fee of 50% of your scheduled treatment.
- Failure to show up (No-shows) for your appointment will be charged the full amount of the service booked.
We love having you as a client, we value you and the time we spend with you. We reserve time in our schedule for you in order to accommodate your busy schedule. We ask that you give us the same consideration when needing to change or cancel your appointment.